Client Services Director

Wolfstreet is a creative and production agency in Amsterdam. We make campaigns and content for brands and agencies by combining everything we do in-house: strategy, creative, production and post-production. We work for Vinted, BUX, STËLZ, Picnic, Independer and Catawiki, among others.

A Client Services Director with senior agency experience. Someone who is at their best in the room with a CMO, who can lead a pitch on substance, and who has a clear view on which brands Wolfstreet should be working for next.

You are the senior lead on our most important client relationships. You know what is going on in their business before there is a briefing, you bring ideas and opportunities to the table yourself, and you make sure one campaign leads to the next.

You also lead our pitches. Not as a coordinator, but as the person who builds the story: you unpack the briefing, shape the core idea together with strategy and our Creative Director, direct the presentation and present it. And you help us think about new business: which brands fit Wolfstreet, which pitches are worth doing and which are not.

You report to the Managing Director and sit in the management team with our Creative Director and Head of Production. You lead our account and project management team, who run day-to-day client contact, planning and budgets. You set priorities, coach the team and make sure every client and project is in good hands, so you can focus on the client, the work and the next opportunity.

This is a role for 32 to 40 hours a week, based at our office in Amsterdam Noord.

• Own the relationship with our three to four biggest clients, at marketing or brand director level.
• Know your clients’ business and bring them ideas and opportunities before they ask.
• Turn single campaigns into ongoing partnerships and grow existing clients.
• Lead pitches on substance: unpack the briefing, shape the story with strategy and creative, and present it.
• Defend creative work and strategic choices with clients, also when the Creative Director is not in the room.
• Decide with the management team which pitches we do and which we do not.
• Help shape our commercial strategy: positioning, proposition, pricing and the work we go after.
• Use your network and point of view to open doors at brands we want to work for.
• Own the pipeline: keep forecasting, next steps and priorities clear, and our CRM up to date.
• Lead and coach the account and project management team: set priorities, divide the work across clients and help everyone grow.
• Make sure client roles and hours are in every proposal, so the work we do is the work we get paid for.
• Work closely with strategy, creative, production, post-production and our sister agencies.

• Minimum of 10 years experience at an advertising, production or creative agency, at director level in a client-facing role.
• More substance than the average account lead: you may have come from strategy or creative, or you were always the one who wrote the story.
• Client relationships that have lasted for years, and proof that you can win and grow an account.
• Experience leading and developing an account or project management team.
• As comfortable discussing brand strategy with a CMO as discussing a script with a creative, and confident enough to challenge both.
• A network and a point of view on which brands are interesting to work for.
• A good understanding of how a production budget is built, even if you do not make it yourself.
• A real interest in where advertising is heading: AI, new ways of producing, and how we use them to add value for clients.
• Clear and convincing in writing, in the room and on stage, and calm under pressure.
• Fluent in Dutch and English, spoken and written.
• Living in or around Amsterdam and able to work from our office. We do not offer relocation.

• A contract for 32 to 40 hours a week.
• A senior-level salary, depending on your experience.
• A variable bonus when we hit our company targets.
• A senior role with real influence: you help decide which clients we take on, which pitches we do and where Wolfstreet goes next.
• A seat in the management team, and room to talk about partnership over time.
• A pension scheme.
• 26 holidays a year based on a 40-hour week.
• A travel allowance or a company bike.
• An annual personal budget for training and development.
• A fresh vegetarian lunch every day.
• Cool vibrant office space in Amsterdam Noord, with a rooftop terrace and bar.
• A dynamic team, with team activities and drinks that are actually fun.

Send a short motivation and your CV to jobs@wolfstreet.nl.